GFI HelpDesk is an on-premise, central-ticket management system that allows your clients and customers to contact you with queries and issues through an easy-to-use interface, including live chat.
Top Features Include:
- Manage customer questions and support more easily through an integrated helpdesk interface. Customers can easily log tickets through email, chat or other applications. - Teams can create rules for automatic responses or routing based on ticket properties, ticket content, the type of customer and more. - Standard and Customizable reporting - GFI HelpDesk comes with comprehensive standard reports and customizable report functionality to deliver insights on your customers, products and services, and support response.