GFI HelpDesk is an on-premise, central-ticket management system that allows your clients and customers to contact you with queries and issues through an easy-to-use interface, including live chat.
Top Features Include:
- Manage customer questions and support more easily through an integrated helpdesk interface. Customers can easily log tickets through email, chat or other applications. - Teams can create rules for automatic responses or routing based on ticket properties, ticket content, the type of customer and more. - Standard and Customizable reporting - GFI HelpDesk comes with comprehensive standard reports and customizable report functionality to deliver insights on your customers, products and services, and support response.
Pricing is Per Agent, Per Year. An ”Agent” is a User that requires access to the staff / administration sections of GFI HelpDesk in order to reply and manage tickets.
System Requirements:
GFI HelpDesk can be hosted in your own infrastructure, on-premise or in any public cloud infrastructure that supports MySQL and PHP 7.1+.
Hardware: - 2 GB RAM - 20 GB Hard disk Space - 2 GHz CPU
OS: - Windows or Linux (RedHat, CentOS, Ubuntu, Debian) - PHP 7.1+ - MySQL 5.6.31+ or MariaDB 10+ (recommended)
GFI Unlimited Customers are eligible for GFI HelpDesk (Fusion) agents equal to 10% of their GFI Unlimited seats with the minimum set to 3.
For example, if you have 20 seats of GFI Unlimited, at $39.90/seat/year or $798, you would have 3 agents for GFI HelpDesk.
If you have 100 seats of GFI Unlimited, at $37.90/seat/year or $3,790, you would have 10 agents for GFI HelpDesk.
